FAQ

A few things. You choose every single ingredient that goes into your batch of protein bars. Your nutrition facts will update in 'real time' as you go through each section and select your ingredients. You'll also create a personalized name for your protein bars. Once your order is submitted, we handcraft your custom protein bars from scratch using only the ingredients that you selected, and then ship them directly to you. Each individual protein bar package will have a nutrition chart / ingredient list printed across the back, and your personalized name will be printed across the front.

Each box contains 12 individually packaged protein bars with nutrition labels, ingredients, and your custom name printed across the front. There is no minimum order. You can order as many boxes as you'd like, or just a single box!

Your custom protein bars are made fresh from scratch in our commercial kitchen facility, located in Chicago, IL.

Yes. The nutrition chart and full ingredient list for your custom protein bars will be displayed on the back of each individual package.

This depends on the ingredients you select but most bars will stay fresh for 60-90 days from the day they're shipped. Upon arrival at your home, we recommend placing your custom bars directly in the fridge or freezer to extend their shelf life even longer. We do not use any artificial preservatives!

No. We do not use heat or baking to make your custom protein bars. We've spent lot's of time figuring out the right ratios of 'wet' and 'dry' ingredient combinations to create our nutritious and unique "no-bake" recipes.

Yes. We offer lots of vegan ingredients and protein powders for you to choose from.

That depends. Please email us at info@thebarshack.com with your graphic and the exact specifications of your project.

Naturally, none of the ingredients that we use contain gluten, but some of the bulk nuts, seeds, or dried fruit we purchase may have been shelled or processed in a facility that contains wheat, so it is possible that traces of gluten exist.

We take every cleaning and sanitation precaution to prevent any cross-contamination throughout the production process. However, please be aware that we cannot offer any guarantees that your protein bars will be 100% nut free since we process lots of different types of tree nuts, peanuts, and nut butters in our facility. If you have a severe nut allergy / sensitivity, we do not recommend consuming our products. We are not responsible or liable for allergic reactions that may result from cross-contamination.

Fiber syrup is a sweet, low calorie binding ingredient derived from tapioca root that is non-GMO and gluten-free. A great choice for anyone looking to keep the sugar levels of their bars low. Feel free to visit our blog for more detailed information about various ingredients and nutrition topics.

We currently offer a variety of organic vegan protein powders and flours, grass-fed whey, whey isolate, and egg white protein.

Yes, we only purchase from companies that can provide us with paperwork from one of these USDA accredited certification bodies that proves the authenticity of their product.

Yes! We make your bars to your exact specifications and use all of the ingredients you choose. Remember that sometimes less is better...

They're rotating protein bar flavors that you can buy if you don't want to build your own recipe. They're made from scratch and come in boxes of 12.

Yes. We use organic brown rice protein and organic pea protein to make any vegan recipes.

12 per box.

A flat-rate shipping charge of $8.99 is applied to all orders below $60.

We no longer offer free shipping. However, our flat rate shipping of $8.99 makes it simple to order multiple boxes.

We appreciate your patiences and do our very best to keep shipping times down to a minimum. Once your order is placed, it will be made fresh from scratch by a real person and shipped out - typically within 5 business days. Depending where you're located in proximity to our Orlando FL facility, you can expect your order to arrive shortly after the ship date. Once it's available, you will receive tracking information via email. All orders are shipped via USPS or UPS Ground.

Our goal is to provide great tasting, high quality products that you'll love. If you're dissatisfied with your protein bars, we will accept returns if you cover the cost of shipping the product back to our facility. The remaining cost of your order (excluding all shipping costs) will be refunded. If you receive damaged product or something about your order doesn't seem right, please email us at support@thebarshack.com with pictures and details so we can fix the issue and make things right!

No, your protein bars will not 'melt'. Warm weather during transit might affect the 'softness' of your protein bars and any chocolate ingredients they contain. This is why we recommend placing your protein bars in the fridge or freezer immediately upon their arrival at your home.

We don't require orders to be shipped to your credit card billing address. You can enter a different address on the checkout page under 'Shipping Address'.

Each custom product you make is assigned it's own unique "reorder code". This code can be found on the order invoice that is emailed to you, or on the invoice in the "My Account" section of the site. Either enter the code on the left sidebar of the 'Build a Bar' page, or login to your account and find the invoice of the original order and add it to your cart.

Yes. Digital gift certificates can be purchased online and are automatically emailed to the recipient.

Not yet. Working on it.

No. All orders are made from scratch based on your personal ingredient selections. Occasional promotions are offered to existing customers through our email newsletter. Join our newsletter for updates.

We accept all major credit cards and PayPal. We can also accept checks or money orders but require payment before your order is made.

Our website uses the most secure SSL encryption technology available to ensure that your private information stays safe. Our SSL certificate can be verified by clicking on the green padlock at the top of the browser window when you are on the checkout page.